What is the GDPR?
The General Data Protection Regulation (GDPR) is a new European privacy law that goes into effect on 25 May, 2018. The GDPR will replace the EU Data Protection Directive, also known as Directive 95/46/EC, and will apply a single data protection law throughout the EU. Data protection laws govern the way that businesses collect, use, and share personal data about individuals. Among other things, the GDPR requires businesses to process an individual’s personal data fairly and lawfully, allow individuals to exercise legal rights in respect of their personal data (for example, to access, correct or delete their personal data), and ensure appropriate security protections are put in place to protect the personal data they process.
Who does the GDPR apply to?
The GDPR applies to all entities operating within the EU and to entities outside the EU that offer goods or services to individuals in the EU. The GDPR defines personal data as any information relating to an identified or identifiable natural person. This is a broad definition, and includes data that is obviously personal (such as an individual’s name or contact details) as well as data that can be used to identify an individual indirectly (such as an individual’s IP address).
What personal data do we collect and store from our customers?
Do we transfer data internationally?
The GDPR replicates the Data Protection Directive restrictions on transferring data outside the EU and prohibits the export of personal data outside of the EU to non-EU recipients unless the export meets certain criteria.
Although we are headquartered in the United States, Professor Mysterious has customers in the EU. In certain circumstances, we will process personal data that originates from the EU in the United States.
How do we handle delete instructions from customers?
Customers have the ability to remove themselves from newsletter and marketing email lists. Likewise, customers may request to have their user account deleted and manually removed from email lists, however order history will still exist for Financial and Regulatory statutes. For data deletion or inquiries on how an EU citizen’s personal data is being stored, used, and where it is located please email firstname.lastname@example.org and your request will be acknowledged within 3 business days (Monday through Friday, excluding holidays) and addressed/resolved within 30 calendar days. For more details please click here.
- What personal information and other information is collected from you through the Services, how it is used and with whom it may be shared
- What choices are available to you regarding the processing of your information
- The security procedures in place to protect your information
- Your rights and choices with regard to your information
Types of Information Collected
Information You Provide.
Account Registration. When you register for an Account, we ask for your contact information, including items such as name, address, company name, email, and phone number. You will also be required to create a password. When you sign in to your account, we ask you to provide your login information (typically an email address and password) to validate you as a user.
Purchases. If you make a purchase through the site without registering for an account, we ask for your name, shipping and billing address, email address, and phone number. We also ask for the name, shipping address and/or email address of the recipient of products you have purchased if it is someone other than you. When you are placing an order at our site, we collect payment information, which is transferred to and processed through a 3rd party payment gateway and processor. We do not store your financial account information. We also do not have access to this information once an order has been placed or during the processing of payment.
User Content. Our product and company review community is voluntary. By submitting a review you agree that any information submitted, including your name, may be viewed by other customers and third parties we do not control.
Communications. If you contact us directly we may request additional information such as name, email, address, order number, phone number, and context for inquiry as necessary to fulfill your requests.
The personal information that you are asked to provide, and the reasons why you were asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Information Collected Automatically When You Use Our Site.
Cookies and Other Tracking Technologies. As is true of most websites, we and our analytics and advertising partners gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie or HTML5 local storage or local stored objects may be set on your computer or device when you visit our Services. This technology contains a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies, log files, and/or clear gifs to record your preferences. We may also automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits, and other information related to your interactions with the Services, such as products viewed, abandoned carts, and navigation of our site. We use this data to improve customer experience, site design, and improve performance. In some countries, including countries in the European Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal information under applicable data protection laws.
Many browsers are initially set to accept cookies, but you may be able to adjust your settings to reject cookies. Choices are browser and device specific, and if you clear cookies from the browser on any of your devices, your opt-out choices will need to be reset. Consult the "Help" section of your browser or built-in mobile device settings for more information. Note, however, that certain areas of the Services only can be accessed when cookies are enabled. Thus, disabling cookies may prevent you from accessing some of our content.
Below is a listing of the different categories of cookies and other technologies used by the Services and why they are used. Since relationships may change, this list may not always be comprehensive or up to date.
|Type of Technology||Purpose||Third Party Partner||Privacy Statement||Opt‑Out Options|
|Essential||These are essential to navigate the Services and use its features.||BigCommerce||https://www.bigcommerce.com/privacy/||None|
|Supportive||These are supporting the essential Service and features.||Live Chat||https://www.livechatinc.com/legal/privacy-policy/||There are some functional cookies that you can’t opt-out of.|
|Analytics||These are used to understand and improve the Services and understand how you use the Services.||Google Analytics||https://policies.google.com/privacy||There are some functional cookies that you can’t opt-out of.|
|Advertising||These are used to deliver relevant ads and track ad campaign performance and efficiency.||AdRoll||https://www.adrollgroup.com/privacy||There are some functional cookies that you can’t opt-out of.|
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our Services;
- Improve, personalize, and expand our Services;
- Understand and analyze how you use our Services;
- Develop new services, features, and functionality;
- Communicate with you about order statuses, respond to your inquiries and requests, send you email marketing messages, and provide you with updates and other information relating to our Services and your account;
- Process your transactions including payment, order fulfillment, and issue resolution;
- Find and prevent fraud; and
- For compliance purposes, including enforcing our Term and Conditions, or other legal right, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
Information We Share
We may share the information we collect in various ways, including the following:
Vendors and Service Providers. We may share information with a third-party vendor and service provider who provide services on our behalf, such as payment processing, order fulfillment, customer service, hosting the Services and providing database and server maintenance and security, and sending marketing and customer service communications on our behalf.
With Your Consent. We may share information with your consent.
Legal Basis for Processing Personal Information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
You may access other third-party services through our Services, for example by clicking on links to those third-party services from our Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
Professor Mysterious is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Rights and Choices
You can use some of the features of the Services without registering or providing personal information, thereby limiting the type of information that we collect. Note, however, that by doing so you might not be able to access and use all of the functions and services.
If you are a registered user, you may access certain information associated with your Account by logging into your account through the site or email email@example.com. If you wish to terminate your Account all existing order information will remain stored on our 3rd party E-Commerce servers as well as any product reviews you submitted.
To protect your privacy and security, we may take reasonable steps to verify your identity before updating or removing your information. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit Professor Mysterious’ ability to comply with a legal obligation; inhibit Professor Mysterious’ ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to Professor Mysterious or a third party.
You may unsubscribe from receiving marketing emails from us at any time. If you wish to do so, simply follow the instructions found at the end of the e-mail. Even if you unsubscribe, we may still communicate with you via email for informational, transactional, account-related, or similar purposes.
Additional Rights Under the EU General Data Protection Regulation
If you are a resident of the EEA (European Economic Area), you have the following additional data protection rights:
- If you wish to access, correct, update, or request deletion of your personal data, you can do so at any time, subject to certain exceptions, by emailing firstname.lastname@example.org.
- In addition, in certain circumstances, you can object to the processing of your personal data, ask us to restrict the processing of your personal data, or request portability of your personal data. Again, you can exercise these rights by emailing email@example.com.
- Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.
- You have the right to contact your local data protection authority about our collection and use of your personal information.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may take reasonable steps to verify your identity before responding to your request.
Under Age Privacy
Professor Mysterious does not collect information from those under the age of 18. Prior to accessing our site each user consents that they are of age (18+) to purchase our products before navigating to our home page.
International Data Transfers
When you access and use the Services, your information is transferred to the United States, where our servers are located. Please note that the data protection laws of some countries, such as the United States, may not offer a level of privacy protection equivalent to that within your home country.
For personal data we receive from the EEA, United Kingdom, and Switzerland, Mister-E-Liquid LLC & Professor Mysterious has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from such countries. For more information on our Privacy Shield certification, please see our Privacy Shield Notice.
Our active participation in the EU-U.S. Privacy Shield Framework can be viewed here.
To access the Privacy Shield Site and to find details of our certification, please visit https://www.privacyshield.gov.
The data controller of your personal information is: Mister-E-Liquid, LLC.
Privacy Shield Notice
Effective date: 20 December 2018
Professor Mysterious is committed to protecting your privacy. This Privacy Shield Notice sets out the privacy principles we follow with respect to transfers of personal data from the European Economic Area ("EEA"), United Kingdom, and Switzerland to the United States, including personal data we receive from individuals who visit our or our affiliates' web and mobile sites ("Websites"), who access or use our product or service offerings ("Services"), or who otherwise interact with us ("you").
Through the help of our Legal Council we are working to ensure we will comply with all the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the EU, United Kingdom, and Switzerland. Professor Mysterious is certifying with the US Department of Commerce that it adheres to the Privacy Shield Principles in respect of all personal data received from the EEA, United Kingdom, and Switzerland in reliance on the Privacy Shield.
The Federal Trade Commission has jurisdiction over our compliance with the Privacy Shield.
For more information about the Privacy Shield in general please visit https://www.privacyshield.gov/Program-Overview.
To view our certification online please click here.
If there is any conflict between the terms of this Privacy Shield Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
Types of Personal Data We Collect and Use
We will only process personal data in ways that are compatible with the purposes we collected it for or for purposes you later authorize. Before we use your personal data for a materially different purpose, we will provide you with the opportunity to opt-out.
Transfers to Third Parties
If we have received your personal data in the United States and subsequently transfer that information to a third party acting as an agent, and such third-party agent processes your personal data in a manner inconsistent with the Privacy Shield Principles, we will remain responsible unless we can prove we are not responsible for the event giving rise to the damage.
Disclosures for National Security or Law Enforcement
Please note that under certain circumstances, we may be required to disclose your personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Access, Correction and Deletion Rights
You may have the right to access personal data that we hold about you and request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of a third party. If you would like to request access to, correction, amendment, or deletion of your personal data, you can submit a written request to the contact information provided below in the Questions or Complaints Section. We may request specific information from you to confirm your identity.
Questions or Complaints
In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of your personal data. EEA, United Kingdom, and Swiss individuals with inquiries or complaints regarding our Privacy Shield practices should first contact us at firstname.lastname@example.org.
If a complaint cannot be resolved with us directly, we have agreed to cooperate with JAMS. If you are not satisfied with the resolution of your complaint, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield to address complaints.
You may, under limited circumstances, invoke binding arbitration for complaints not resolved by the above mechanisms. Additional information can be found at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
Professor Mysterious is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission with regards to our compliance with the EU–U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Changes to this Notice
We reserve the right to amend this Notice from time to time in order to be consistent with the Privacy Shield's new or updated requirements.
Most orders placed Monday through Thursday before 12:00 pm ET will ship same day. Most orders placed on Friday after 12:00 pm ET will be shipped the following Monday or, if a government holiday, on the next business day. Most orders placed on Saturday or Sunday will be shipped Monday. ProfessorMysterious.com ships all merchandise via the United States Postal Service or FedEx. Transit times vary based on shipping service selected. Please contact the selected shipping service for delivery date estimates.
We can ship to virtually any address in the world. International orders have the option of FedEx or USPS. Please note that there are restrictions on some products, and some products cannot be sent to international destinations. International customers, before placing your order please consult your local laws on importing fog fluid.
Professor Mysterious will not be held responsible for packages that are lost in transit because of, but not limited to: errors made by the shipping company, errors made by the customer, confiscation by customs, etc. All international orders will be placed at the risk of the consumer due to lack of control over the package once it leaves US customs. For shipping insurance, please contact us before ordering.
Due to the cost of shipping for international packages, we are unable to offer the same warranty for our customers who have their packages outside of the US. Product will not be replaced. Instead, the customer will receive a store credit for any products determined to be DOA.
Free Shipping Offers
Free shipping offers only apply to the United States when applicable. Not applicable if adult signature is required for delivery.
You may return most new, unopened items within 24 hours of delivery, for store credit or exact replacement of product, exclusively in the event that you received a defective, or incorrect product. We will pay the return shipping costs if the return is a result of our error. Shipping charges are not refunded unless product is being returned due to our error.
If your product is defective, you may be able to return it for an exchange. Items more than 50% used may not be exchanged. Fog Liquid and Scents cannot be returned or exchanged unless the error was ours. Returns are handled on a case-by-case basis and authorized at our discretion. Non-defective returns are subject to a 20% restocking fee.
Warranty on Fog Liquid and Scents
There is no warranty on Fog Liquid, unless the error is ours. All Fog Liquid and Scents must be inspected and tested by the customer upon receipt and the customer must notify us within 24 hours of the time stamped delivery if a product is found to be defective. The customer must notify us of defective Fog Liquid and Scents within 36 hours of receiving shipment to qualify for refund or replacement.
Professor Mysterious is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled as ordered. If you have questions or are unsure regarding a product or its function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.
Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
These terms and conditions may be changed by Professor Mysterious at any time. You should check this page for any changes each time you visit.
Please review our Company FAQ as part of accepting our terms and conditions located here.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted under the United States and other copyright laws, and is owned by or licensed to ProfessorMysterious.com. Permission is granted to electronically copy, download, and print content on this site solely for your own personal, non-commercial use. Any other use is strictly prohibited, unless authorized by ProfessorMysterious.com. You further agree not to change or delete any proprietary notices from content downloaded from the site.
All trademarks, service marks and trade names used in the site, whether registered or not, are owned by Mister-E-Liquid, LLC or used with permission.
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Limitation of Liability
ProfessorMysterious.COM SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER THEY ARISE IN CONTRACT, TORT, OR OTHERWISE, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE OR THE MATERIALS ON THIS SITE OR THAT RESULT FROM THE PERFORMANCE OF THE PRODUCTS, EVEN IF ProfessorMysterious.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that a ProfessorMysterious.com product is mistakenly listed at an incorrect price, ProfessorMysterious.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ProfessorMysterious.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ProfessorMysterious.com shall issue a credit to your credit card account or offer store credit in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ProfessorMysterious.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
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Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ProfessorMysterious.com or an employee or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
ProfessorMysterious.com is not in any manner responsible for the content of any communications and materials posted to or created by users accessing the site. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ProfessorMysterious.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ProfessorMysterious.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ProfessorMysterious.com in its sole discretion.
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In an attempt to provide increased value to our visitors, ProfessorMysterious.com may link to sites operated by third parties. However, even if the third party is affiliated with ProfessorMysterious.com, ProfessorMysterious.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ProfessorMysterious.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ProfessorMysterious.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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Our products may be poisonous if orally ingested. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. USE ALL PRODUCTS ON THIS SITE AT YOUR OWN RISK!Contact
You may contact us at the following address:Professor Mysterious
1823 Oak Industrial Dr NE Suite A
Grand Rapids MI 49505
Or by email at: email@example.com.